How to resolve your Springwel Mattress Online Complaints

Having the perfect mattress is of utmost importance in order to get a restful night. An uncomfortable mattress or a defective mattress can cause a lot of health issues as well as lead to a restless, sleepless night. At Springwel, we take immense care to make sure each and every mattress or any other product that will help you get a peaceful night. So it is very rare to find any defects or issues with our products. But if by chance you find something that is not up to the mark, then you can let us know. We will look into it at once. 

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In order to let us know if you are facing any issues, you can let us know through various channels where we are available. If you want to know about our complaint response process, then here are the steps we follow to resolve your online complaints:

1) Starting the complaint process: We start the complaint process with a survey form. Whether it is a complaint or just feedback, we encourage you to fill the form. This way we can solicit any complaint and have better control over the tone and the time of resolving the issue or complaint. So when you inform us of a complaint in the feedback for any of our products, we pick up the common problems that you along with other customers are facing. This helps us improve the quality of our products in the next set of designs. 

2) Setting a response time: Our survey gives you a window of a few days to enter your feedback and customer response. We have a set time within which we respond to your complaints. If the feedback or the complaint reaches us within a few hours of the purchase of our product, then your issue will be resolved within a day or two. Hence we encourage you to participate in the surveys we send to you over your mail as soon as possible after your most recent Springwel purchase. The surveys are the easiest way of reaching us. 

3) Making the procedure easy: Completing the survey is one way of reaching us. But we understand that it is not possible to do that at all times and that you may have a unique issue or the situation might be urgent. In such a case you might want a more direct line of communication. You can either mail us, ping us on our social media sites, send us a text, or call us to let us know your mattress complaint. We will resolve your issue as soon as possible.

At Springwel, we always try to give our customers the best sleep experience. We are customer-oriented, and we try to resolve all issues as soon as possible. So in case, there is an issue with any of our products, let us know immediately. We will try to resolve it as soon as possible.


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